Last updated June 4, 2022
This Privacy Policy describes how we handle your personal information for our Services on the Koigo websites, tools, and applications. It applies generally to information collected on the Koigo website (www.koigo.io and/or koigo.io) and content (the "Website") or through the use of our Services. Capitalized terms used in this Privacy Policy shall have the meaning set forth herein or in the Koigo Terms of Service found at https://koigo.io/terms-of-service.
By accepting the Privacy Policy, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.
"Personal Data" means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. "Anonymous Data" means data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
You can browse our Website without telling us who you are or revealing any Personal Data about yourself. Once you give us your Personal Data, you are not anonymous to us.
We may collect and store the following Personal Data:
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
To make our Website and Services more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
We also use cookies and URL information to gather information regarding the date and time of your visit and the information for which you searched and which you viewed. "Cookies" are small pieces of information that a website sends to your computer's hard drive while you are viewing the Website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Website. Persistent Cookies can be removed by following Internet browser help file directions.
Our primary purpose in collecting Personal Data is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your Personal Data to:
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyse usage patterns so that we may enhance the content of our Services. We reserve the right to use Anonymous Data for any purpose and disclose Anonymous Data to third parties in our sole discretion.
We may disclose Personal Data to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
We may also share your Personal Data with:
Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
Law enforcement, governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Koigo User to legal liability. In such events, we will disclose information relevant to the investigation, such as name, city, state, ZIP code, telephone number, e-mail address, User ID history, IP address, fraud complaints, bidding and listing history, and anything else we may deem relevant to the investigation.
Other business entities, should we plan to merge with or be acquired by that business entity, or any parent company, subsidiaries, or other companies under a common control. (Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your Personal Data. If your personal information will be used contrary to this policy, you will receive prior notice.) In the event of an insolvency, bankruptcy or receivership, your Personal Data may also be transferred as a business asset.
Your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your Koigo password to anyone. If you do share your password or your Personal Data with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your Personal Data and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify Koigo and change your password.
You may change any of your Personal Data in your account by editing your profile within your account or by sending an e-mail to us at support@koigo.io or via our contact form at https://koigo.io/contact. You may request deletion of your Personal Data by us, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). Upon your request, we will close your account and remove your Personal Data from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain Personal Data from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our Koigo Terms of Service, and take other actions otherwise permitted by law.
Koigo stores and processes customer data in Canada and the US.
All countries or territories where Koigo processes data ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of said data. All Third Party storage and processing facilities used by Koigo are compliant with, and bound by, the EU Model Clauses, approved in 2015 by the EU data protection authorities (called the Article 29 Working Party).
Koigo takes the protection of customer data extremely seriously. Industry standard technical measures and procedures are in place to prevent unauthorised or unlawful access to data and against accidental loss or destruction of, or damage to, data.
Except as otherwise expressly included in this Privacy Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to third party software providers on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. Koigo does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your Personal Data to others.
This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your Personal Data, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Website. Notices shall become effective immediately. Please note that at all times you are responsible for updating your Personal Data to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. In any event, changes to this Privacy Policy may affect our use of Personal Data that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your Personal Data, you must notify us that you wish to deactivate your account with us. Continued use of our Website following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.